Privacy Policy
- Effective Date: July 1, 2025
- Last Updated: July 1, 2025
1. Definitions
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Personal Information: Information relating to an identifiable, living individual or existing juristic person (e.g., a company), including but not limited to name, address, email, phone number, IP address, or financial details, as defined under POPIA.
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Data Subject: The person or entity to whom the personal information relates.
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Processing: Any operation or activity concerning personal information, including collection, storage, use, or disclosure.
2. Information We Collect
a. Information You Provide
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Contact details (e.g., name, email address, phone number) when you register, contact us, or subscribe to our newsletter.
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Payment information (e.g., credit card details) when making purchases, processed securely through third-party payment processors.
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Information submitted via forms, surveys, or customer support inquiries.
b. Automatically Collected Information
Device and browsing data, such as IP address, browser type, operating system, pages visited, and time spent on the Website, collected via cookies and similar technologies.
Usage data to improve our Website’s performance and user experience.
c. Information from Third Parties
Data from analytics providers (e.g., Google Analytics) or social media platforms when you interact with our Website through their services.
3. How We Use Your Information
We process personal information for the following purposes:
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To provide and improve our services, including Website functionality and user experience.
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To process transactions and deliver products or services.
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To communicate with you, including responding to inquiries and sending marketing communications (with your consent, where required).
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To analyze Website usage and optimize performance.
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To comply with legal obligations in the US and South Africa.
4. How We Share Your Information
We may share your personal information with:
Service Providers: Third-party vendors (e.g., payment processors, hosting providers) who assist in operating our Website, bound by confidentiality and data protection agreements.
Legal Authorities: When required by law or to protect our rights, safety, or property.
Business Transfers: In connection with a merger, acquisition, or sale of assets, with notice to you.
5. Cross-Border Data Transfers
6. Your Rights
Under POPIA and, where applicable, the CCPA, you have the following rights regarding your personal information:
Access: Request confirmation of whether we process your data and obtain a copy of it.
Rectification: Request correction of inaccurate or incomplete data.
Erasure: Request deletion of your data, subject to legal retention obligations.
Restriction: Request restriction of processing in certain circumstances.
Objection: Object to processing for direct marketing or based on legitimate interests.
Data Portability: Request your data in a structured, commonly used format.
Withdraw Consent: Withdraw consent for processing at any time, where consent is the basis for processing.
7. Data Security
8. Data Retention
We retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. For example:
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Transaction data is retained for [X years] to comply with tax and accounting laws.
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Marketing data is retained until you unsubscribe or withdraw consent.
9. Cookies and Tracking Technologies
10. Third-Party Links
11. Compliance with POPIA
As required by POPIA, we have appointed an Information Officer responsible for overseeing data protection compliance. Contact details:
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Name: [Information Officer Name]
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Email: [Information Officer Email]
We process personal information in accordance with POPIA’s eight conditions for lawful processing, including accountability, purpose specification, and data subject participation.
12. Governing Law and Dispute Resolution
a. Venue
Any legal proceedings arising out of or relating to this Privacy Policy, to the extent not subject to arbitration as described below, shall be brought exclusively in the state or federal courts located in King County, Washington, USA. You consent to the jurisdiction and venue of such courts.b. Arbitration
Any dispute, controversy, or claim arising out of or relating to this Privacy Policy, including its formation, interpretation, breach, or termination, shall be resolved by binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules. The arbitration shall take place in Seattle, Washington, USA, and be conducted in English by a single arbitrator. The arbitrator’s decision shall be final and binding, and judgment on the award may be entered in any court having jurisdiction. Each party shall bear its own costs and attorney’s fees, except as otherwise provided by applicable law. This arbitration clause does not preclude you from seeking remedies under POPIA through the South African Information Regulator or other applicable authorities.c. Exceptions
Notwithstanding the above, nothing in this section shall prevent either party from seeking injunctive or other equitable relief in any court of competent jurisdiction to prevent or enjoin the misuse of personal information or other violations of this Privacy Policy.13. Changes to This Privacy Policy
14. Contact Us
For questions, concerns, or to exercise your rights, please contact us:
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Email: [Customer Support Email]
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Phone: [Customer Support Phone Number]
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Mailing Address: [Company Mailing Address, City, State, ZIP Code, USA]
For South African data subjects, you may also contact the South African Information Regulator:
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Website: https://www.inforegulator.org.za
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Email: [email protected]
